Complaints Procedure

We take complaints about our work, staff and levels of service very seriously.

This firm is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received, please contact Adrian Oliver, who is Senior Partner at this firm, on 02920 345531 or by post to our office. We have a procedure in place which details how we handle complaints which is available on request.  

We have eight weeks to consider your complaint. If we have not addressed it within this time, you may complain to the Legal Ombudsman. 

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within twelve months of the act or omission about which you are complaining occurring.

You should also be aware that, when your complaint relates to a bill, the Legal Ombudsman will not consider your complaint while your bill is being assessed by a court. 

A complainant to the Legal Ombudsman must be one of the following: 

a) An individual; 

 

b) A micro-enterprise as defined in European Recommendation 2003/361/EC of 6 May 2003 (broadly, an enterprise with fewer    than 10 staff and a turnover or balance sheet value not exceeding €2 million); 

c) A charity with an annual income less than £1 million; 

d) A club, association or society with an annual income less than £1 million; 

e) A trustee of a trust with a net asset value less than £1 million; or a personal representative or the residuary beneficiaries of an estate where a person with a complaint died before referring it to the Legal Ombudsman. 

Legal Ombudsman Contact Details: 

Address: Edward House, 92 – 93 Edward Street, Birmingham B1 2RA

Telephone: 0300 555 0333 

Email: enquiries@legalombudsman.org.uk  

Website: www.legalombudsman.org.uk 

The firm is committed to ensuring that all Partners, Consultants and Employees give their full co-operation to the Legal Ombudsman in the event of any dispute or complaint against the firm.