Complaints Procedure

We take complaints about our work, staff and levels of service very seriously.


This firm is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received, please contact Adrian Oliver, who is Senior Partner at this firm, on 02920 345531 or by post to our office. We have a procedure in place which details how we handle complaints which is available on request.  


We have eight weeks to consider your complaint. If we have not addressed it within this time, you may complain to the Legal Ombudsman. 


If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). 


You should also be aware that, when your complaint relates to a bill, the Legal Ombudsman will not consider your complaint while your bill is being assessed by a court. 


A complainant to the Legal Ombudsman must be one of the following: 


a) An individual; 

 

b) A micro-enterprise as defined in European Recommendation 2003/361/EC of 6 May 2003 (broadly, an enterprise with fewer    than 10 staff and a turnover or balance sheet value not exceeding €2 million); 


c) A charity with an annual income less than £1 million; 


d) A club, association or society with an annual income less than £1 million; 


e) A trustee of a trust with a net asset value less than £1 million; or a personal representative or the residuary beneficiaries of an estate where a person with a complaint died before referring it to the Legal Ombudsman. 


Legal Ombudsman Contact Details: 


Address: PO Box 6806, Wolverhampton, WV1 9WJ 


Telephone: 0300 555 0333 


Email: enquiries@legalombudsman.org.uk  


Website: www.legalombudsman.org.uk 


The firm is committed to ensuring that all Partners, Consultants and Employees give their full co-operation to the Legal Ombudsman in the event of any dispute or complaint against the firm.

Our popular bulletins and events will keep you abreast of the latest legal developments.

Dolmans has once again been recognised as a ‘Band 1’ firm for Personal Injury: Mainly Defendant (Wales) in the Chambers & Partners rankings for 2021.

Dolmans is once again recognised as a Tier 1 law firm in Wales in the category of Personal Injury: Defendant in the Legal 500 rankings for 2021.

This edition includes a report on a claim where the integrity of the Claimant’s witness was called into question, an analysis of the annual statistics for workplace accidents issued by the HSE, as well as recent case updates.

Dolmans has once again been recognised as a ‘Band 1’ firm for Personal Injury: Mainly Defendant (Wales) in the Chambers & Partners rankings for 2021.

Dolmans is once again recognised as a Tier 1 law firm in Wales in the category of Personal Injury: Defendant in the Legal 500 rankings for 2021.

This edition includes a report on a claim where the integrity of the Claimant’s witness was called into question, an analysis of the annual statistics for workplace accidents issued by the HSE, as well as recent case updates.

Enquiries

Head Office

Capital Tower

Greyfriars Road

Cardiff

CF10 3AG

Tel: 07747 444 812

BITC Cymru.jpg
uk-top-tier-firm-2021 (1).tif
Alarm Bronze.jpg
Cyber Essentials.png
Conveyancing Quality.jpg

© Copyright Dolmans Solicitors 2019. Dolmans Solicitors are authorised and regulated by the Solicitors Regulation Authority No. 48860